• We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to improve accessibility on an ongoing basis.

​

Measures we take

• Build pages with semantic HTML and appropriate landmarks.

• Provide meaningful alternative text for non-decorative images.

• Maintain sufficient color contrast and avoid using color as the only way to convey information.

• Support keyboard navigation (focus states, logical tab order, skip links where applicable).

• Use descriptive link text and clear headings.

• Label form fields and controls, and provide error feedback.

• Review new content and features for accessibility before publishing.

• Train staff and periodically test the site with automated checks and manual reviews.

​

Standards & compatibility

• We strive for compatibility with:

• Current versions of major browsers (Edge, Chrome, Firefox, Safari).

• Assistive technologies such as screen readers and screen magnifiers.

• Devices with different input methods (keyboard, touch, mouse).

• For the best experience, use the latest browser version and enable JavaScript and style sheets.

​

Technical specifications

• Accessibility of our site relies on the following technologies: HTML, WAI-ARIA, CSS, and JavaScript. These are required to function with the accessibility features we implement.

​

Known limitations & workarounds

• We are aware of the following potential issues and are working to improve them:

• Third-party content and widgets (e.g., maps, social media/Instagram feeds, embedded booking or payment tools) may not fully meet WCAG criteria.
  Workaround: If you cannot access information or complete a task because of a third-party element, please contact us and we will provide the information or complete the action for you.

• PDF/Document content may not always be fully tagged.
  Workaround: We can supply content in an accessible alternative format on request (e.g., HTML or large-print text).

• If you find any other issues, let us know so we can fix them.

​

Feedback & requests

• We welcome your feedback on the accessibility of our website and services. If you need an alternative format, assistance with online booking, or have trouble accessing any part of the site, please contact us:

​

• We aim to acknowledge accessibility inquiries within 2 business days and provide a resolution or timeline within 10 business days.

​

Formal complaints

• If you are dissatisfied with our response, you may be entitled to seek further assistance under the Disability Discrimination Act 1992 (Cth). We will provide guidance on relevant avenues upon request.

• Continuous improvement

• Accessibility is an ongoing effort. We review this statement and our website at regular intervals and whenever we introduce substantial changes.

• Preparation of this statement:
  This statement was prepared by our web team with reference to WCAG 2.1 AA. It will be reviewed at least annually or after significant site updates.